FAQs

Yes! We are always working to expand our product offering and brands that we offer to our customers. If you are looking for regular updates on our products, subscribe to...

Yes!  Our customer service team is always happy to assist. You can contact us via email, live chat or you can give us a call and a member of our...

We are typically able to have a portable massage table delivered within 2-3 business days after an order has been processed. However, it is important to note that this may...

Our widest portable massage table is the Master Massage Canoga which has a width of 85cm. Our lightest portable massage table is the Master Massage ProAir Ultralight which has a...

We offer various portable massage tables from brands like Master Massage and Affinity.  You can explore our full range of portable massage tables here. Our team is always working to expand...

While we do offer products, like the Master Massage Pregnancy Portable Massage Table that is intended for use with pregnant clients, we do advise that you have your client consult with...

We do offer accessories for massage treatments and spa treatments like bolster cushions, reusable or disposable couch covers, towels, trolleys, massage tools, hot and cold stones, face cradles and so...

This is very possible and dependent on the bed you are using or looking to purchase. The most common features of a beauty bed that therapists look for are an...

We offer a range of massage tables, couches or beds for you to choose from. We have curated collections with Electric, Hydraulic, Static, and Portable from various brands. You can...

Discount codes are applicable on full-priced items only. Therefore, discount codes cannot by combined with other discount codes or for items that are part of ongoing promotions.

Our dedicated and friendly customer service team is readily available to assist you during the following hours of operation: Monday to Friday 9am to 5pm. Ways you can contact us: ...

This may vary by product and brand. Kindly contact us with your request via email at info@naturalliving.co.uk or call us on 0330 828 5769 and our team will do our...

Heavier products like equipment and furniture, are typically shipped by pallet and for kerbside delivery only.  Our team will be in contact ahead of delivery to let you know and...

This is really dependent on the type of repair needed and spare part stock availability. If a spare part is in stock, we can usually get this shipped to you...

For all massage tables, spa, salon, beauty, barber, fitness and physiotherapy equipment & furniture, warranty periods vary as this depends on the product and brand.  You can find this information...

Should your item be broken or defective, please provide us with the following information via email at info@naturalliving.co.uk:  Order number Pictures & Videos of defect Details regarding the defect Your...

Should your electric massage table stop operating, please contact us as soon as possible via email at info@naturalliving.co.uk and provide us with your order number, pictures and a video of...

We do have some spare parts listed on our website, if you are looking for a specific spare part and cannot find it on our website, please email us at...

Unfortunately, we do not offer cash back options for vouchers or discount codes. If you are having trouble redeeming your voucher or discount code, please contact us via email, call...

No, we do not have special MOQs on specific products.

This is possible for bulk orders. Please contact our Customer Service team via email at info@naturalliving.co.uk with the name of the product you are interested in purchasing and order quantity and...

Unfortunately, we do not provide products to trial, loan or test. However, should you need further information or details about the products you are interested in purchasing, please send your...

Yes, some of the products available for purchase in Natural Living offer free sample swatches. Please contact our customer service team at info@naturalliving.co.uk to request your samples swatches.

Yes, we do deliver to Northern Ireland. However, due to country regulations, there are some products that we are unable to ship to Northern Ireland and shipping will be quoted...

This may be possible depending on your order and delivery location. If you need the extra hand with the item you ordered, please do let us know so we can inform...

At the moment, we only offer standard delivery to the UK mainland. Shipping to Northern Ireland, the Scottish Highlands and Channel Islands are quoted. For countries outside of the UK,...

This may be possible if you are looking to schedule delivery to take place on a specific date or timeframe. This will fall within special delivery and may have an additional charge....

Our standard deliver fee is £6.95. Free Standard Delivery applies for orders above £100 to the UK Mainland. You can learn more about our delivery charges here and see how...

Delivery to Scotland will be the same standard delivery as the UK Mainland delivery. However, there will be additional delivery charges after purchase to  Scottish Highlands, Channel Islands or Northern Ireland, depending...

Our delivery process would differ based on the products sent. On some small products, we use parcel shipment which typically does not have tracking. For larger products, we use third...

Weekend delivery will be seen as a special delivery and we may be able to arrange this for you at an additional charge. Please contact us at info@naturalliving.co.uk for more...

The courier will usually leave you a card with information for re-delivery or to make a pick up arrangement. If the courier does not leave anything for the delivery, please...

At checkout, you may leave shipping instructions in the "Order Notes" column. We will then provide that note or instruction to our shipping partner. For some larger items, we will...

Our standard deliver is kerbside only. We are able to assist with arranging a 2 man delivery service or delivery & installation into your space at an additional cost. Please...

We accept payment by debit and credit card, PayPal, Klarna, Google Pay, Apple Pay, Shopify Pay, Union Pay, and bank transfer. You can find out more information on our payment...

We currently offer pay over time options with Klarna and PayPal. We are also working with UK credit providers to introduce payment plans for larger purchases. We hope to offer...