FAQs
-
What forms of payment do you accept?
We accept payment by debit and credit card, PayPal, Klarna, Google Pay, Apple Pay, Shopify Pay, Union Pay, and bank transfer. You can find out more information on our payment...
-
Do you offer loan facilities for larger orders?
We currently offer pay over time options with Klarna and PayPal. We are also working with UK credit providers to introduce payment plans for larger purchases. We hope to offer...
-
Can I pay via bank transfer?
Yes! Our team can create an invoice for you if you prefer to process your order this way. The invoice will include our bank details for bank transfer. Please contact...
-
Can I request a VAT invoice?
If you need additional VAT information other than the order confirmation email that you will receive when an order is placed, please contact our customer service team at info@naturalliving.co.uk and...
-
Do you accept cash payments?
We are only able to accept electronic payments by credit card, bank transfer or any other digital payment method as listed above. Click the link to learn more about our Payment...
-
How long will my quote or invoice be valid for?
Our quotations and invoices are usually valid for 1-2 weeks and typically we will include an expiration date at the top of the invoice or quotation.
-
Do you offer financing options and over what period?
Yes, we do offer financing options for up to 36 months with Klarna and up to 24 months with PayPal - Pay over time. You can find out more information...
-
Do you offer VAT relief to charities and customers with disabilities?
Yes, we do offer VAT relief for charities and disabled customers, please contact us for further information on how you can process an order with VAT relief.
-
Is your pricing VAT Inclusive or Exclusive?
Our pricing does include VAT, and please contact us if you need the invoice or receipt for VAT claims at info@naturalliving.co.uk