FAQs
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How quickly can you deliver my portable massage table?
We are typically able to have a portable massage table delivered within 2-3 business days after an order has been processed. However, it is important to note that this may...
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My order may be heavy, how will I know if I can carry it myself?
Heavier products like equipment and furniture, are typically shipped by pallet and for kerbside delivery only. Our team will be in contact ahead of delivery to let you know and...
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Do you deliver to Northern Ireland?
Yes, we do deliver to Northern Ireland. However, due to country regulations, there are some products that we are unable to ship to Northern Ireland and shipping will be quoted...
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I see that delivery for large items are kerbside only. Is it possible to get assistance bringing it inside?
This may be possible depending on your order and delivery location. If you need the extra hand with the item you ordered, please do let us know so we can inform...
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Do you offer international delivery?
At the moment, we only offer standard delivery to the UK mainland. Shipping to Northern Ireland, the Scottish Highlands and Channel Islands are quoted. For countries outside of the UK,...
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Can I choose my delivery date & time?
This may be possible if you are looking to schedule delivery to take place on a specific date or timeframe. This will fall within special delivery and may have an additional charge....
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How much do you charge for delivery?
Our standard deliver fee is £6.95. Free Standard Delivery applies for orders above £100 to the UK Mainland. You can learn more about our delivery charges here and see how...
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Are there additional delivery charges to Scotland?
Delivery to Scotland will be the same standard delivery as the UK Mainland delivery. However, there will be additional delivery charges after purchase to Scottish Highlands, Channel Islands or Northern Ireland, depending...
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Can you provide me with tracking information?
Our delivery process would differ based on the products sent. On some small products, we use parcel shipment which typically does not have tracking. For larger products, we use third...
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Can I schedule my delivery to take place on a weekend?
Weekend delivery will be seen as a special delivery and we may be able to arrange this for you at an additional charge. Please contact us at info@naturalliving.co.uk for more...
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What do I do if I miss the delivery of my order?
The courier will usually leave you a card with information for re-delivery or to make a pick up arrangement. If the courier does not leave anything for the delivery, please...
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My delivery address is not easy to access - how do I share delivery instructions?
At checkout, you may leave shipping instructions in the "Order Notes" column. We will then provide that note or instruction to our shipping partner. For some larger items, we will...
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Do you offer in-home delivery for heavier items?
Our standard deliver is kerbside only. We are able to assist with arranging a 2 man delivery service or delivery & installation into your space at an additional cost. Please...
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Will delivery take place over Christmas and New Year?
Natural Living will be closed on Christmas Day and New Years Day. During this time, you can still place your order but your order will only be processed on the...