How to return damaged, faulty or unsuitable items
If damage to the packaging or the product is noted at the time of delivery you may refuse to accept the order or sign for the delivery as 'Damaged'. Please notify Customer Care as quickly as possible. If you notice that the item is faulty or damaged after delivery please notify Customer Care in writing within 2 days of the delivery. We will arrange for collection by courier or request you return by post if the item is small
If you are not happy with your purchase for any reason then please inform us by email within 28 days from delivery date and we will exchange the item(s) or refund your payment less delivery costs. Goods will be exchanged only if they have not been worn, used or otherwise soiled. All goods must be returned in their orginal packaging at the customer's expense. We comply with the Distance Selling Regulations which means that you can return an order within 28 days if it is a private (non-business) order that is not custom made for you.
COLOURS: We cannot be held responsible for the accuracy of colours on our website. The accuracy of colours is purely dependent upon the monitor (and its individual settings) that is being viewed by the customer.
CUSTOM MADE PRODUCTS: Items that have been manufactured to a specification specifically for a customer cannot be returned. Products that have a wide choice of colours and have a delivery time of more than a few days are generally made to order and therefore cannot be returned for either a refund or exchange.
DAMAGED GOODS: All packages must be checked for damage before signing for the parcel. If there appears to be damage you must add 'damaged' when signing or refuse to accept the parcel. If goods have been damaged in transit then please inform us by email within 2 days of receipt and we will exchange or offer a full refund.