FAQs

Yes! Our team can create an invoice for you if you prefer to process your order this way. The invoice will include our bank details for bank transfer. Please contact...

If you need additional VAT information other than the order confirmation email that you will receive when an order is placed, please contact our customer service team at info@naturalliving.co.uk and...

We are only able to accept electronic payments by credit card, bank transfer or any other digital payment method as listed above. Click the link to learn more about our Payment...

Our quotations and invoices are usually valid for 1-2 weeks and typically we will include an expiration date at the top of the invoice or quotation.

Yes, we do offer financing options for up to 36 months with Klarna and up to 24 months with PayPal - Pay over time. You can find out more information...

Yes, we do offer VAT relief for charities and disabled customers, please contact us for further information on how you can process an order with VAT relief. 

Our pricing does include VAT, and please contact us if you need the invoice or receipt for VAT claims at info@naturalliving.co.uk 

Our dedicated customer service team is always available to offer assistance. Simply send us an email at info@naturalliving.co.uk or If you want to talk with a member of our team...

Our customer service team is more than happy to assist you with your order telephonically. However, we are unable to process payments over the phone. After you place your order telephonically, our...

We understand how frustrating it must feel when a product is broken or defective. Therefore, our team is happy to assist you and help resolve this issue, kindly contact us via email...

We can assist in sourcing spare parts but this does depend on the product and brand. Kindly contact us with your inquiry at info@naturalliving.co.uk or call us on 0330 828...

We will be happy to provide you with more details on the products we sell. Please contact us directly at info@naturalliving.co.uk and our team will provide you with the relevant information. You...

Natural Living will be closed on Christmas Day and New Years Day. During this time, you can still place your order but your order will only be processed on the...

You are more than welcome to redeem your voucher or discount on an eligible orders. Unfortunately, discounts and vouchers cannot be combined or applied to sale or promotional products.