FAQs
How much do you charge for delivery?
Our standard deliver fee is £6.95. Free Standard Delivery applies for orders above £100 to the UK Mainland. You can learn more about our delivery charges here and see how this will apply to your regio...
How much do you charge for delivery?
Our standard deliver fee is £6.95. Free Standard Delivery applies for orders above £100 to the UK Mainland. You can learn more about our delivery charges here and see how this will apply to your regio...
Can I choose my delivery date & time?
This may be possible if you are looking to schedule delivery to take place on a specific date or timeframe. This will fall within special delivery and may have an additional charge. Please contact us ...
Can I choose my delivery date & time?
This may be possible if you are looking to schedule delivery to take place on a specific date or timeframe. This will fall within special delivery and may have an additional charge. Please contact us ...
I see that delivery for large items are kerbside only. Is it possible to get assistance bringing it inside?
This may be possible depending on your order and delivery location. If you need the extra hand with the item you ordered, please do let us know so we can inform our team. There will a separate charge ...
I see that delivery for large items are kerbside only. Is it possible to get assistance bringing it inside?
This may be possible depending on your order and delivery location. If you need the extra hand with the item you ordered, please do let us know so we can inform our team. There will a separate charge ...
Do you offer international delivery?
At the moment, we only offer standard delivery to the UK mainland. Shipping to Northern Ireland, the Scottish Highlands and Channel Islands are quoted. For countries outside of the UK, please do conta...
Do you offer international delivery?
At the moment, we only offer standard delivery to the UK mainland. Shipping to Northern Ireland, the Scottish Highlands and Channel Islands are quoted. For countries outside of the UK, please do conta...
Do you deliver to Northern Ireland?
Yes, we do deliver to Northern Ireland. However, due to country regulations, there are some products that we are unable to ship to Northern Ireland and shipping will be quoted as it does not qualify f...
Do you deliver to Northern Ireland?
Yes, we do deliver to Northern Ireland. However, due to country regulations, there are some products that we are unable to ship to Northern Ireland and shipping will be quoted as it does not qualify f...
Are there additional delivery charges to Scotland?
Delivery to Scotland will be the same standard delivery as the UK Mainland delivery. However, there will be additional delivery charges after purchase to Scottish Highlands, Channel Islands or Northe...
Are there additional delivery charges to Scotland?
Delivery to Scotland will be the same standard delivery as the UK Mainland delivery. However, there will be additional delivery charges after purchase to Scottish Highlands, Channel Islands or Northe...
Can you provide me with tracking information?
Our delivery process would differ based on the products sent. On some small products, we use parcel shipment which typically does not have tracking. For larger products, we use third party couriers wh...
Can you provide me with tracking information?
Our delivery process would differ based on the products sent. On some small products, we use parcel shipment which typically does not have tracking. For larger products, we use third party couriers wh...
Can I schedule my delivery to take place on a weekend?
Weekend delivery will be seen as a special delivery and we may be able to arrange this for you at an additional charge. Please contact us at info@naturalliving.co.uk for more information and how we ca...
Can I schedule my delivery to take place on a weekend?
Weekend delivery will be seen as a special delivery and we may be able to arrange this for you at an additional charge. Please contact us at info@naturalliving.co.uk for more information and how we ca...
What do I do if I miss the delivery of my order?
The courier will usually leave you a card with information for re-delivery or to make a pick up arrangement. If the courier does not leave anything for the delivery, please do let us know so we can in...
What do I do if I miss the delivery of my order?
The courier will usually leave you a card with information for re-delivery or to make a pick up arrangement. If the courier does not leave anything for the delivery, please do let us know so we can in...
My delivery address is not easy to access - how do I share delivery instructions?
At checkout, you may leave shipping instructions in the "Order Notes" column. We will then provide that note or instruction to our shipping partner. For some larger items, we will send you a delivery ...
My delivery address is not easy to access - how do I share delivery instructions?
At checkout, you may leave shipping instructions in the "Order Notes" column. We will then provide that note or instruction to our shipping partner. For some larger items, we will send you a delivery ...
Do you offer in-home delivery for heavier items?
Our standard deliver is kerbside only. We are able to assist with arranging a 2 man delivery service or delivery & installation into your space at an additional cost. Please contact our team for m...
Do you offer in-home delivery for heavier items?
Our standard deliver is kerbside only. We are able to assist with arranging a 2 man delivery service or delivery & installation into your space at an additional cost. Please contact our team for m...
What forms of payment do you accept?
We accept payment by debit and credit card, PayPal, Klarna, Google Pay, Apple Pay, Shopify Pay, Union Pay, and bank transfer. You can find out more information on our payment options here.
What forms of payment do you accept?
We accept payment by debit and credit card, PayPal, Klarna, Google Pay, Apple Pay, Shopify Pay, Union Pay, and bank transfer. You can find out more information on our payment options here.
Do you offer loan facilities for larger orders?
We currently offer pay over time options with Klarna and PayPal. We are also working with UK credit providers to introduce payment plans for larger purchases. We hope to offer this soon - subscribe to...
Do you offer loan facilities for larger orders?
We currently offer pay over time options with Klarna and PayPal. We are also working with UK credit providers to introduce payment plans for larger purchases. We hope to offer this soon - subscribe to...
Can I pay via bank transfer?
Yes! Our team can create an invoice for you if you prefer to process your order this way. The invoice will include our bank details for bank transfer. Please contact us via email at info@naturalliving...
Can I pay via bank transfer?
Yes! Our team can create an invoice for you if you prefer to process your order this way. The invoice will include our bank details for bank transfer. Please contact us via email at info@naturalliving...
Can I request a VAT invoice?
If you need additional VAT information other than the order confirmation email that you will receive when an order is placed, please contact our customer service team at info@naturalliving.co.uk and t...
Can I request a VAT invoice?
If you need additional VAT information other than the order confirmation email that you will receive when an order is placed, please contact our customer service team at info@naturalliving.co.uk and t...
Do you accept cash payments?
We are only able to accept electronic payments by credit card, bank transfer or any other digital payment method as listed above. Click the link to learn more about our Payment Options
Do you accept cash payments?
We are only able to accept electronic payments by credit card, bank transfer or any other digital payment method as listed above. Click the link to learn more about our Payment Options
How long will my quote or invoice be valid for?
Our quotations and invoices are usually valid for 1-2 weeks and typically we will include an expiration date at the top of the invoice or quotation.
How long will my quote or invoice be valid for?
Our quotations and invoices are usually valid for 1-2 weeks and typically we will include an expiration date at the top of the invoice or quotation.
Do you offer financing options and over what period?
Yes, we do offer financing options for up to 36 months with Klarna and up to 24 months with PayPal - Pay over time. You can find out more information on how these payment options work here.
Do you offer financing options and over what period?
Yes, we do offer financing options for up to 36 months with Klarna and up to 24 months with PayPal - Pay over time. You can find out more information on how these payment options work here.
Do you offer VAT relief to charities and customers with disabilities?
Yes, we do offer VAT relief for charities and disabled customers, please contact us for further information on how you can process an order with VAT relief.
Do you offer VAT relief to charities and customers with disabilities?
Yes, we do offer VAT relief for charities and disabled customers, please contact us for further information on how you can process an order with VAT relief.
Is your pricing VAT Inclusive or Exclusive?
Our pricing does include VAT, and please contact us if you need the invoice or receipt for VAT claims at info@naturalliving.co.uk
Is your pricing VAT Inclusive or Exclusive?
Our pricing does include VAT, and please contact us if you need the invoice or receipt for VAT claims at info@naturalliving.co.uk
How can I get in contact about a product?
Our dedicated customer service team is always available to offer assistance. Simply send us an email at info@naturalliving.co.uk or If you want to talk with a member of our team directly, please call ...
How can I get in contact about a product?
Our dedicated customer service team is always available to offer assistance. Simply send us an email at info@naturalliving.co.uk or If you want to talk with a member of our team directly, please call ...
Can I place an order telephonically?
Our customer service team is more than happy to assist you with your order telephonically. However, we are unable to process payments over the phone. After you place your order telephonically, our tea...
Can I place an order telephonically?
Our customer service team is more than happy to assist you with your order telephonically. However, we are unable to process payments over the phone. After you place your order telephonically, our tea...
What do I do if my product is broken or defective?
We understand how frustrating it must feel when a product is broken or defective. Therefore, our team is happy to assist you and help resolve this issue, kindly contact us via email at info@naturalliv...
What do I do if my product is broken or defective?
We understand how frustrating it must feel when a product is broken or defective. Therefore, our team is happy to assist you and help resolve this issue, kindly contact us via email at info@naturalliv...
Do you sell spare parts?
We can assist in sourcing spare parts but this does depend on the product and brand. Kindly contact us with your inquiry at info@naturalliving.co.uk or call us on 0330 828 5769 and our team will do th...
Do you sell spare parts?
We can assist in sourcing spare parts but this does depend on the product and brand. Kindly contact us with your inquiry at info@naturalliving.co.uk or call us on 0330 828 5769 and our team will do th...
Are you able to provide specification sheets for products?
We will be happy to provide you with more details on the products we sell. Please contact us directly at info@naturalliving.co.uk and our team will provide you with the relevant information. You can a...
Are you able to provide specification sheets for products?
We will be happy to provide you with more details on the products we sell. Please contact us directly at info@naturalliving.co.uk and our team will provide you with the relevant information. You can a...
Will delivery take place over Christmas and New Year?
Natural Living will be closed on Christmas Day and New Years Day. During this time, you can still place your order but your order will only be processed on the next business day. It is important to no...
Will delivery take place over Christmas and New Year?
Natural Living will be closed on Christmas Day and New Years Day. During this time, you can still place your order but your order will only be processed on the next business day. It is important to no...
Can I use my voucher or discount code on any order?
You are more than welcome to redeem your voucher or discount on an eligible orders. Unfortunately, discounts and vouchers cannot be combined or applied to sale or promotional products.
Can I use my voucher or discount code on any order?
You are more than welcome to redeem your voucher or discount on an eligible orders. Unfortunately, discounts and vouchers cannot be combined or applied to sale or promotional products.
Can I combine my discount codes on eligible orders?
Discount codes are applicable on full-priced items only. Therefore, discount codes cannot by combined with other discount codes or for items that are part of ongoing promotions.
Can I combine my discount codes on eligible orders?
Discount codes are applicable on full-priced items only. Therefore, discount codes cannot by combined with other discount codes or for items that are part of ongoing promotions.
Are you able to send me samples of laminates / materials?
Yes, some of the products available for purchase in Natural Living offer free sample swatches. Please contact our customer service team at info@naturalliving.co.uk to request your samples swatches.
Are you able to send me samples of laminates / materials?
Yes, some of the products available for purchase in Natural Living offer free sample swatches. Please contact our customer service team at info@naturalliving.co.uk to request your samples swatches.
May I trial a product before I make a purchase?
Unfortunately, we do not provide products to trial, loan or test. However, should you need further information or details about the products you are interested in purchasing, please send your inquiry ...
May I trial a product before I make a purchase?
Unfortunately, we do not provide products to trial, loan or test. However, should you need further information or details about the products you are interested in purchasing, please send your inquiry ...
Are you able to offer additional discounts on bulk orders?
This is possible for bulk orders. Please contact our Customer Service team via email at info@naturalliving.co.uk with the name of the product you are interested in purchasing and order quantity and we...
Are you able to offer additional discounts on bulk orders?
This is possible for bulk orders. Please contact our Customer Service team via email at info@naturalliving.co.uk with the name of the product you are interested in purchasing and order quantity and we...
Is there a minimum order quantity on specific products?
No, we do not have special MOQs on specific products.
Is there a minimum order quantity on specific products?
No, we do not have special MOQs on specific products.
Can I request cash back instead of a voucher or discount code?
Unfortunately, we do not offer cash back options for vouchers or discount codes. If you are having trouble redeeming your voucher or discount code, please contact us via email, call or live chat and o...
Can I request cash back instead of a voucher or discount code?
Unfortunately, we do not offer cash back options for vouchers or discount codes. If you are having trouble redeeming your voucher or discount code, please contact us via email, call or live chat and o...
Where can I find spare parts on your website?
We do have some spare parts listed on our website, if you are looking for a specific spare part and cannot find it on our website, please email us at info@naturalliving.co.uk with the name of the prod...
Where can I find spare parts on your website?
We do have some spare parts listed on our website, if you are looking for a specific spare part and cannot find it on our website, please email us at info@naturalliving.co.uk with the name of the prod...
My electric massage table stopped operating, what do I do?
Should your electric massage table stop operating, please contact us as soon as possible via email at info@naturalliving.co.uk and provide us with your order number, pictures and a video of the issue ...
My electric massage table stopped operating, what do I do?
Should your electric massage table stop operating, please contact us as soon as possible via email at info@naturalliving.co.uk and provide us with your order number, pictures and a video of the issue ...
What do I need to provide if my item is broken/defective?
Should your item be broken or defective, please provide us with the following information via email at info@naturalliving.co.uk: Order number Pictures & Videos of defect Details regarding the def...
What do I need to provide if my item is broken/defective?
Should your item be broken or defective, please provide us with the following information via email at info@naturalliving.co.uk: Order number Pictures & Videos of defect Details regarding the def...
How long is the warranty for my product?
For all massage tables, spa, salon, beauty, barber, fitness and physiotherapy equipment & furniture, warranty periods vary as this depends on the product and brand. You can find this information ...
How long is the warranty for my product?
For all massage tables, spa, salon, beauty, barber, fitness and physiotherapy equipment & furniture, warranty periods vary as this depends on the product and brand. You can find this information ...
What is the timeframe of getting a broken item fixed?
This is really dependent on the type of repair needed and spare part stock availability. If a spare part is in stock, we can usually get this shipped to you within 3 - 5 business days.
What is the timeframe of getting a broken item fixed?
This is really dependent on the type of repair needed and spare part stock availability. If a spare part is in stock, we can usually get this shipped to you within 3 - 5 business days.
My order may be heavy, how will I know if I can carry it myself?
Heavier products like equipment and furniture, are typically shipped by pallet and for kerbside delivery only. Our team will be in contact ahead of delivery to let you know and to find out if your de...
My order may be heavy, how will I know if I can carry it myself?
Heavier products like equipment and furniture, are typically shipped by pallet and for kerbside delivery only. Our team will be in contact ahead of delivery to let you know and to find out if your de...
Do you have technicians that can come fix my treatment bed?
This may vary by product and brand. Kindly contact us with your request via email at info@naturalliving.co.uk or call us on 0330 828 5769 and our team will do our best to assist you with defective pro...
Do you have technicians that can come fix my treatment bed?
This may vary by product and brand. Kindly contact us with your request via email at info@naturalliving.co.uk or call us on 0330 828 5769 and our team will do our best to assist you with defective pro...
What are your business hours?
Our dedicated and friendly customer service team is readily available to assist you during the following hours of operation: Monday to Friday 9am to 5pm. Ways you can contact us: Email - info@natural...
What are your business hours?
Our dedicated and friendly customer service team is readily available to assist you during the following hours of operation: Monday to Friday 9am to 5pm. Ways you can contact us: Email - info@natural...
What types of massage tables do you offer?
We offer a range of massage tables, couches or beds for you to choose from. We have curated collections with Electric, Hydraulic, Static, and Portable from various brands. You can explore our collecti...
What types of massage tables do you offer?
We offer a range of massage tables, couches or beds for you to choose from. We have curated collections with Electric, Hydraulic, Static, and Portable from various brands. You can explore our collecti...
Can I use my massage bed for beauty treatments as well?
This is very possible and dependent on the bed you are using or looking to purchase. The most common features of a beauty bed that therapists look for are an adjustable backrest, head support and arm ...
Can I use my massage bed for beauty treatments as well?
This is very possible and dependent on the bed you are using or looking to purchase. The most common features of a beauty bed that therapists look for are an adjustable backrest, head support and arm ...
What accessories do you sell for massage treatments?
We do offer accessories for massage treatments and spa treatments like bolster cushions, reusable or disposable couch covers, towels, trolleys, massage tools, hot and cold stones, face cradles and so ...
What accessories do you sell for massage treatments?
We do offer accessories for massage treatments and spa treatments like bolster cushions, reusable or disposable couch covers, towels, trolleys, massage tools, hot and cold stones, face cradles and so ...
Do you sell massage tables suitable for treatments with pregnant clients?
While we do offer products, like the Master Massage Pregnancy Portable Massage Table that is intended for use with pregnant clients, we do advise that you have your client consult with their medical p...
Do you sell massage tables suitable for treatments with pregnant clients?
While we do offer products, like the Master Massage Pregnancy Portable Massage Table that is intended for use with pregnant clients, we do advise that you have your client consult with their medical p...
What portable massage tables brands do you offer?
We offer various portable massage tables from brands like Master Massage and Affinity. You can explore our full range of portable massage tables here. Our team is always working to expand our product...
What portable massage tables brands do you offer?
We offer various portable massage tables from brands like Master Massage and Affinity. You can explore our full range of portable massage tables here. Our team is always working to expand our product...
What is the widest and lightest portable massage table that you offer?
Our widest portable massage table is the Master Massage Canoga which has a width of 85cm. Our lightest portable massage table is the Master Massage ProAir Ultralight which has a table weight of 11kgs....
What is the widest and lightest portable massage table that you offer?
Our widest portable massage table is the Master Massage Canoga which has a width of 85cm. Our lightest portable massage table is the Master Massage ProAir Ultralight which has a table weight of 11kgs....
How quickly can you deliver my portable massage table?
We are typically able to have a portable massage table delivered within 2-3 business days after an order has been processed. However, it is important to note that this may vary and is dependent on you...
How quickly can you deliver my portable massage table?
We are typically able to have a portable massage table delivered within 2-3 business days after an order has been processed. However, it is important to note that this may vary and is dependent on you...
I am having trouble choosing a portable massage bed, is someone able to assist me?
Yes! Our customer service team is always happy to assist. You can contact us via email, live chat or you can give us a call and a member of our team will assist you. We are more than happy to discuss...
I am having trouble choosing a portable massage bed, is someone able to assist me?
Yes! Our customer service team is always happy to assist. You can contact us via email, live chat or you can give us a call and a member of our team will assist you. We are more than happy to discuss...
Will you offer other brands of portable massage beds in the future?
Yes! We are always working to expand our product offering and brands that we offer to our customers. If you are looking for regular updates on our products, subscribe to our newsletter to receive upda...
Will you offer other brands of portable massage beds in the future?
Yes! We are always working to expand our product offering and brands that we offer to our customers. If you are looking for regular updates on our products, subscribe to our newsletter to receive upda...
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